At Integris Health, billing and analytics technology is responsible for measurable rises in patients' perceptions of the financial experience – helping them set up payment plans, make payments, register for self-service and sign up for text alerts.
Calls to the administrators on duty decreased from 274 before electronic notifications to 149 since implementation at Catawba Valley Medical Center.
At the Patient Engagement and Experience Summit during HIMSS19, Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy took the stage to answer some attendee questions about the state of patient engagement. While the discussion was wide-ranging, an overall theme shined through: the importance of empathy. Read on for some patient engagement lessons.
1. Don’t mix up patient data with patient...
Telemedicine doesn’t have to be all or nothing. That’s one lesson the Sydney Children’s Hospital learned from its implementation of a telehealth program for physical therapy, which encompasses both virtual visits and in-person visits.
“We are visiting kids in their homes and doing physical therapy treatments in their homes, but we’re also taking their services out of hospital by visiting them via...
